Refund Policy

Last updated: February 4, 2026

At MXSentin, we want you to be completely satisfied with our monitoring service.

1. 7-Day Money-Back Guarantee

If you are a new customer and are not satisfied with MXSentin for any reason, you may request a full refund within 7 days of your initial purchase. No questions asked.

2. How to Request a Refund

To request a refund, please contact our support team at support@mxsentin.com within 7 days of your purchase. Please include your order number and the reason for your refund request.

3. Processing Time

Refunds will be processed within 5-7 business days of your request.

4. Exclusions

This refund policy applies only to new subscriptions. It does not apply to renewals or upgrades.

5. Cancellations

After the 7-day window, you may cancel your subscription at any time. You will not be charged for the next billing cycle, and you will retain access to your account until the end of your current paid period. No partial refunds are issued for unused time after the 7-day window.